C1 (3 points)
https://knobit.org/id/task/dg-issue-escalation-closure/C1
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| dcterms:license | https://creativecommons.org/licenses/by/4.0/ |
|---|---|
| owl:sameAs | https://bitbucket.org/reffa/ontology/id/task/dg-issue-escalation-closure/C1 |
| rdfs:label | C1 (3 points) en |
| schema:hasPart | dg-issue-escalation-closure C1: GI-041 complaint rewritten as a question |
| schema:hasPart | dg-issue-escalation-closure C1: rewritten GI-041 duplicates GI-049 |
| schema:hasPart | dg-issue-escalation-closure C1: GI-042 complaint not routed as it stands |
| schema:identifier | C1 |
| schema:position | 1 |
| schema:text | Complaints logged as issues, 1 each. (a) GI-041 'Card data in the branch system is rubbish' states a complaint, not a decision anyone could take: reported as symptom-not-question, and its question field is rewritten as a decidable question (which system is master for card status when the branch system and the card platform disagree, or an equivalent question someone could answer yes/no or by choosing). (b) Once rewritten, GI-041 asks what GI-049 already asks: the two are marked as duplicates (GI-049 duplicate_of GI-041, the earlier, or GI-041 duplicate_of GI-049 with the reason given) and the duplicate is closed. (c) GI-042 'Loan reports never match' is reported as symptom-not-question and is either rewritten as a decidable question (which arrears figure, from which source and cut-off, is authoritative for both reports) or the question is asked of the raiser PN-011; it is not routed or decided as it stands. en |