Recognises a complaint logged as an issue
https://knobit.org/id/knobit/G-514
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| Context functions | Result evaluation |
|---|---|
| Knobit creation methods | AI generated |
| Knobit types | Skill |
| LCG purposes | Assessing the learner's knowledge or skill state |
| LCG purposes | Selecting an assessment task or learning activity |
| action verb | Recognises en |
| applies knowledge | Explains routing governance issues to the lowest level with authority |
| assessment criterion | Flags the deficient case and passes the acceptable one. Deficient: GI-016 "Customer data is bad" Acceptable: "Which address is master when CRM and core banking disagree?" en |
| assessment method | Review of the stage 5 eval project (reffa/skills, data-governance/evals) en |
| conforms to profile | https://oppekava.edu.ee/a/Knobitite_kirjeldamise_ja_seostamise_reeglid#LCG-KNOBIT-0.1 |
| dcterms:identifier | G-514 |
| dcterms:license | https://creativecommons.org/licenses/by/4.0/ |
| dcterms:source | Review checklist 05-issue-management, row 14 (DMBOK) en |
| expected result | The issue rewritten as a question en |
| owl:sameAs | https://bitbucket.org/reffa/ontology/id/knobit/data-governance/05-issue-management/14 |
| rdfs:label | Recognises a complaint logged as an issue en |
| schema:creativeWorkStatus | accepted |
| schema:isPartOf | Data governance (DAMA-DMBOK2) |
| skos:altLabel | Symptom, not a question en |
| skos:definition | The issue states a complaint, not a decision anyone could take. It cannot be routed or closed. en |
| skos:prefLabel | Recognises a complaint logged as an issue en |
| target object | issue stating a symptom, not a question to decide en |
Used by
| includes knobit | Routes governance issues to the lowest level with authority and closes them by verified decisions |
|---|---|
| requires knobit | Manage and escalate governance issues |