C1 (2 points)
https://knobit.org/id/task/rmd-stewardship-metrics/C1
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| dcterms:license | https://creativecommons.org/licenses/by/4.0/ |
|---|---|
| rdfs:label | C1 (2 points) en |
| schema:hasPart | rmd-stewardship-metrics C1: the clerical queue's SLA is unreachable at current staffing |
| schema:hasPart | rmd-stewardship-metrics C1: capacity computed from the statistics |
| schema:identifier | C1 |
| schema:position | 1 |
| schema:text | Capacity, 1 each. (a) The clerical-review queue's 5-day SLA cannot hold: about 900 pairs arrive a week and the backlog grows every week (oldest items 41 days at quarter end). (b) Capacity computed from the statistics: 3 stewards × 200 resolutions = 600 a week against 900 arrivals, a shortfall of about 300 a week - and an explicit change proposed (staffing, narrower review band, or an SLA the capacity supports). en |