I2 (2 points)
https://knobit.org/id/task/rmd-golden-record-stewardship/I2
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| dcterms:license | https://creativecommons.org/licenses/by/4.0/ |
|---|---|
| rdfs:label | I2 (2 points) en |
| schema:hasPart | rmd-golden-record-stewardship I2: time to resolve measured from arrival, not pick-up |
| schema:hasPart | rmd-golden-record-stewardship I2: false-split rate added to the scorecard |
| schema:identifier | I2 |
| schema:position | 4 |
| schema:text | MDM metrics, 1 each. (a) MM-013 time to resolve starts the clock when the steward picks the case up, so queue waiting (the son waited from 2026-10-20) is invisible: reported (metric-measured-at-wrong-point) and measured from the case's arrival to closure. (b) The scorecard measures false merges (MM-011) but nothing measures false splits (one person left in two golden records): reported (missing-metric) and a false-split rate added with a definition, the point where it is measured (a labelled sample of pairs) and a target. en |