I1 (3 points)
https://knobit.org/id/task/dso-recovery-service-levels/I1
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| dcterms:license | https://creativecommons.org/licenses/by/4.0/ |
|---|---|
| rdfs:label | I1 (3 points) en |
| schema:hasPart | dso-recovery-service-levels I1a: SL-102 maintenance excluded inside the card peak |
| schema:hasPart | dso-recovery-service-levels I1b: SL-103 target "always on" made numeric |
| schema:hasPart | dso-recovery-service-levels I1c: SL-105 breach with no consequence |
| schema:identifier | I1 |
| schema:position | 3 |
| schema:text | Service level definitions, 1 each. (a) SL-102 excludes maintenance on Saturdays 12:00-16:00, inside card authorisation's Fri-Sat 10:00-20:00 peak: reported, and a window outside the peak (for example Sunday night) proposed for the Head of Cards. (b) SL-103's target 'always on' can be neither met nor missed: a numeric availability per measurement period proposed at or below the composed 99.80 % (for example 99.8 % per month), marked proposed for the Head of Daily Banking. (c) SL-105's consequence - breaches recorded in a tool - changes nothing: a consequence with a review and an escalation or remedy proposed (for example reviewed at the monthly service review with the Head of Treasury, repeat breaches escalated), marked proposed. en |