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I2 (1 points)

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https://knobit.org/id/task/dsec-requirements-classification/I2

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dcterms:licensehttps://creativecommons.org/licenses/by/4.0/
owl:sameAshttps://bitbucket.org/reffa/ontology/id/task/dsec-requirements-classification/I2
rdfs:labelI2 (1 points) en
schema:hasPartdsec-requirements-classification I2: DORA excluded because the platform is a vendor SaaS
schema:hasPartdsec-requirements-classification I2: banking secrecy excluded although calls discuss customers' accounts
schema:identifierI2
schema:position5
schema:textRegulations wrongly excluded, 0.5 each. (a) DORA applies although VoiceDesk is a vendor SaaS: it covers the bank's ICT risk, ICT third-party services included (DORA Art. 28-30) - RG-003 applies and a requirement on the SpeechCo arrangement is added. (b) Banking secrecy applies: calls reveal that the caller is a customer and discuss accounts, loans and payments (Credit Institutions Act § 88) - RG-004 applies. en

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has questionContact-centre platform onboarding - regulations, requirements and classification (requirements and classification knowledge)
schema:isPartOfdsec-requirements-classification I2: DORA excluded because the platform is a vendor SaaS
schema:isPartOfdsec-requirements-classification I2: banking secrecy excluded although calls discuss customers' accounts