C2 (2 points)
https://knobit.org/id/task/dsec-requirements-classification/C2
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| dcterms:license | https://creativecommons.org/licenses/by/4.0/ |
|---|---|
| owl:sameAs | https://bitbucket.org/reffa/ontology/id/task/dsec-requirements-classification/C2 |
| rdfs:label | C2 (2 points) en |
| schema:hasPart | dsec-requirements-classification C2: tokenised transcripts with the key kept are pseudonymised, not anonymous |
| schema:hasPart | dsec-requirements-classification C2: per-agent daily statistics single out each agent |
| schema:identifier | C2 |
| schema:position | 2 |
| schema:text | Anonymous or not, 1 each. (a) training_extract.text_tokenised (DS-023), labelled anonymised and public, is pseudonymised: the bank holds the token key and the free text still identifies callers (GDPR recital 26) - personal data, confidential at least, and GDPR applies to the extract at SpeechCo. (b) agent_daily_stats.avg_handling_time, 'aggregate, no customer data', is per agent per day: it singles out each of the 45 agents, so it is the agents' personal data - confidential, personal, or published only after aggregation above a minimum group size (e.g. team level). en |