I1 (2 points)
https://knobit.org/id/task/dq-root-cause/I1
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| dcterms:license | https://creativecommons.org/licenses/by/4.0/ |
|---|---|
| owl:sameAs | https://bitbucket.org/reffa/ontology/id/task/dq-root-cause/I1 |
| rdfs:label | I1 (2 points) en |
| schema:hasPart | dq-root-cause I1a: branch staff blamed for OB-005 recognised as user error with no process cause |
| schema:hasPart | dq-root-cause I1b: OB-005 traced to the optional, pre-filled BranchDesk field |
| schema:identifier | I1 |
| schema:position | 4 |
| schema:text | User error given as the cause of OB-005, 1 each. (a) CA-002 ('branch staff skip the question', retrain them) is reported as a person blamed with no reason the error was possible, and not accepted as the root cause. (b) The process cause is named: BranchDesk's expected-turnover field is optional and pre-filled with 0, while the app and the partner API require it and have no failures; the failures spread over all 34 branches (22-37 %) and 168 of 212 staff, and were there in Q2 too - fixed by making the field mandatory with no default (design). en |